Customer Service Rep

Summary: SBM Management Services, LP is seeking a Customer Service Representative responsible for the cleanliness and sanitation of assigned areas. The role involves performing janitorial duties, operating cleaning equipment, and ensuring compliance with safety policies while maintaining a professional demeanor in customer interactions. Responsibilities: - Perform janitorial duties - Perform all duties listed on the daily schedule - Operate motorized cleaning equipment - Maintain daily upkeep of assigned area - Report incidents and hazardous conditions to supervisor - Comply with safety rules, policies, and procedures - Perform work assignments in a team with other employees - Perform repetitive tasks - Maintain clean work area - Follow all protocols, company procedures, policies, and rules - Take direction and respond to supervision - Talk with lead, supervisor, co-workers, managers, and customers in a professional manner - Fill in during staff shortage - Support shift lead in completing punch-list items - Use proper personal protective equipment - Present a professional appearance and conduct - Understand customer service and satisfaction - Understand reporting systems, and of the environment Required Qualifications: - No specific education requirement - May be required to have a valid driver's license - Completed all safety and task training certification - Ability to read and interpret instructions, procedures, manuals, and other documents - Strong verbal and written communication skills - Knowledge of cleaning methods and equipment and willing to share with team - Knowledge of the upkeep and care of the cleaning equipment - Knowledge of cleaning compounds and chemicals, and their safe, efficient use Preferred Qualifications: - 3-6 months training or experience preferred; or equivalent combination of education and experience - Bilingual a plus - May be required to be forklift certified Required Skills: Cleaning methods, Cleaning equipment knowledge Important Skills: Safety training certification Nice-to-Have Skills: Bilingual, Communication skills Benefits: Comprehensive benefit packages