Boutique Facilitator, Boston

Summary: CHANEL is focused on creating an inclusive culture that nurtures personal growth, and they are seeking a Boutique Facilitator who is passionate about providing exceptional service. This role involves supporting sales associates, assisting with operations, and ensuring a high standard of client experience within the Boutique. Responsibilities: - Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients, including hosting - Be the ultimate brand ambassador by providing continuous sales and service support - Support the Operations team in maintaining the incoming and outgoing shipments processes, assisting with inventory cycle counts and daily re-ticketing - Assisting and supporting Fashion Advisors with packaging - Support opening and closing of registers and assist with handling cash and deposits - Effectively conduct administrative responsibilities i.e., answering phone calls to ensure any client issues are resolved in a prompt and professional manner Required Qualifications: - Minimum 1 year of related experience - Minimum High School Diploma - Able to lift 15 lbs - Must have flexible schedule with the ability to work late nights, weekends, and some holidays - Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service - Ability to thrive in a team environment and work collaboratively - Understanding of, and passion for client experience - Excellent communication skills - Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives - Curiosity and desire to learn and grow professionally within the world of CHANEL Preferred Qualifications: - Foreign language skills are preferred but not required Required Skills: Customer service, Team collaboration Important Skills: Inventory management, Cash handling Nice-to-Have Skills: Foreign language skills, Curiosity, communication Benefits: Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund, Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership), Generous paid time off policies to include vacation, holiday, sick and volunteer days, 401K and other incentives, Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program, Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking