Customer Success Associate

Summary: Wolters Kluwer is seeking a Customer Success Associate to enhance customer engagement and satisfaction. The role involves supporting customer onboarding, addressing inquiries, and collaborating with internal teams to improve services based on customer feedback. Responsibilities: - Proactively support the onboarding process for new customers - Address and resolve a broader range of customer inquiries and issues - Assist with customer renewals and upselling opportunities - Monitor and analyze customer performance and engagement data - Provide intermediate-level training and guidance to customers - Ensure implementation schedules, targets, and budgets are met - Collaborate with internal teams on customer feedback to improve products/services - Document detailed customer interactions and updates in CRM - Identify potential areas for service/product improvement based on customer feedback - Maintain and enhance strong client relationships Required Qualifications: - Enhanced Communication: Improved verbal and written communication capabilities - Intermediate Problem-Solving: Ability to tackle a wider range of issues - Analytical Skills: Basic analytical skills to track and interpret customer data - Technical-Technical Proficiency: Stronger understanding of products/services - Advanced CRM: More proficient use of CRM tools for streamlined customer management - Customer Focus: Deepened empathy and focus on customer needs - Collaboration: Enhanced team collaboration and coordination - Feedback Implementation: Ability to implement customer feedback effectively Required Skills: Advanced CRM, Technical Proficiency Important Skills: Analytical Skills, Problem-Solving, Customer Focus Nice-to-Have Skills: Enhanced Communication, Collaboration, Feedback Implementation Benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, Paid Parental Leave