Credit Clerk

Summary: Wind Creek Chicago Southland is dedicated to providing guests with an engaging and enjoyable experience. The Cage & Player Services Clerk is responsible for processing customer credit data, assisting patrons with inquiries, and maintaining departmental records while ensuring excellent customer service. Responsibilities: - Process credit applications in compliance with Wind Creek’s standard operating procedures, Internal Controls, & IGB Regulations - Assist patrons with credit applications, phone inquiries, and tax documentation - Updates and processes credit data and gAaming reports while maintaining the confidentiality of credit files - Provides credit information to inquiring casinos upon request - Maintains and files a variety of Player Services department financial correspondence and records - Provides administrative and or hands on support to Player Services department - Develop a working knowledge of any IGB rules, regulations and Internal Controls applicable to this position - Complete all paperwork in accordance with IGB and approved Wind Creek standards - Provides prompt, friendly and courteous service to all guests in a confidential manner - Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements - Other duties and responsibilities as assigned Required Qualifications: - High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment - Must be twenty-one (21) years of age or older - Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required - Excellent communication and interpersonal skills in dealing with internal and external customers including vendors, outside technicians, WCI Management and WCI front line staff - Technical and problem solving skills - Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment - Must be able to lift a minimum of 30 pounds - Must successfully pass job interview, including a guest service audition - Must be mature, possess the ability to maintain confidentiality, assume responsibility, work independently, and be self-motivated - Willing and able to work odd or irregular hours including nights, weekends, and holidays - Willing to travel and participate in training as recommended or required - Must be able to obtain and maintain a Gaming License issued by the IGB as a requirement for this position Preferred Qualifications: - Knowledgeable in all aspects of casino player services/credit operations Required Skills: Credit processing, Customer service Important Skills: Mathematical proficiency, Communication skills Nice-to-Have Skills: casino operations, Problem solving skills Benefits: Group medical, Dental, Vision, Life insurance, Flexible spending account (FSA) option, Employee Assistant Program (EAP), Paid time off, 401K with matching, Shift differential, Discretionary quarterly bonuses