Guest Relations Agent

Summary: Westgate Resorts is a leading hospitality company known for creating unforgettable vacation experiences. They are seeking a Guest Relations Agent to provide exceptional support for guest experiences, responding to inquiries and coordinating services to ensure a seamless stay. Responsibilities: - Respond promptly to guest inquiries, requests, and concerns - Coordinate and assign bell services for luggage, room changes, and deliveries - Communicate effectively with team members and departments to ensure smooth operations - Oversee luggage handling, storage, and security procedures - Manage transportation requests and support VIP and special guest services - Act as a liaison between guests and resort departments to enhance the guest experience - Monitor workflow during peak check-in and check-out periods - Maintain knowledge of resort amenities, policies, and local attractions to assist guests - Serve as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience - Perform other duties as assigned Required Qualifications: - Stand for long periods of time - On many occasions, must be able to withstand prolonged exposure to sunlight - Strong communication skills (verbal & written) for guest interactions and team coordination - Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests - Problem-solving skills to address guest concerns or logistical challenges - Flexible schedule, including weekends, holidays, and evenings - Basic Microsoft Office and computer knowledge - Valid Florida Driving Licenses: able to drive a golf cart vehicle, up to 15-passenger van with the passage following safety guidelines Required Skills: Multitasking abilities, communication skills, Problem-solving skills Important Skills: Basic Microsoft Office, Organizational abilities Benefits: Comprehensive health benefits – medical, dental and vision, Paid Time Off (PTO) – vacation, sick, and personal, Paid Holidays, 401K with generous company match, Get access to your pay as you need it with our Daily Pay benefit, Family benefits including pregnancy, and parental leave and adoption assistance, Wellness Programs, Flexible Spending Accounts, Tuition Assistance, Military Leave, Employee Assistance Program (EAP), Life, Disability, Accident, Critical Illness & Hospital Insurance, Pet Insurance, Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.), Advancement & development opportunities, Community Involvement Programs