Front Desk Agent

Summary: Westgate Resorts offers an incredible opportunity to meet and share stories with guests from around the world at their resort in Central Florida. The Front Desk Agent serves as the welcoming face of the property, responsible for greeting guests, managing room assignments, and addressing inquiries related to hotel services. Responsibilities: - Greet, register, and assign rooms to guests - Issue room key and escort instructions to Bellhop - Transmit and receive telephone messages - Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions - Keep records of room availability and guests' accounts - Compute bill, collect payment, and make changes for guests - Make and confirm reservations - Able to listen and find solutions to guests problems Required Qualifications: - Comfortable using phones and basic computer systems - Must work weekends and holidays Preferred Qualifications: - Previous experience in customer service or hospitality preferred but not required - Experience handling cash, credit card transactions, or using a point-of-sale system is helpful - Additional hospitality or customer service training is a plus Important Skills: Customer service experience, Cash handling, Point-of-sale system Nice-to-Have Skills: Basic computer skills, Hospitality training Benefits: Comprehensive health benefits – medical, dental and vision, Paid Time Off (PTO) – vacation, sick, and personal, Paid Holidays, 401K with generous company match, Get access to your pay as you need it with our Daily Pay benefit, Family benefits including pregnancy, and parental leave and adoption assistance, Wellness Programs, Flexible Spending Accounts, Tuition Assistance, Military Leave, Employee Assistance Program (EAP), Life, Disability, Accident, Critical Illness & Hospital Insurance, Pet Insurance, Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.), Advancement & development opportunities, Community Involvement Programs