Customer Service Representative (BDC)

Summary: VIP Automotive Group is a leader known for outstanding management and a customer-first culture. They are seeking a Customer Service Representative to support multiple dealership locations in their centralized Business Development Center by handling inbound/outbound communications and scheduling appointments. Responsibilities: - Support multiple dealership locations in our centralized Business Development Center (BDC) - Handle inbound/outbound calls, emails, and texts - Schedule sales & service appointments - Follow up with prospects - Help drive showroom traffic Required Qualifications: - Support multiple dealership locations in our centralized Business Development Center (BDC) - Handle inbound/outbound calls, emails, and texts - Schedule sales & service appointments - Follow up with prospects - Help drive showroom traffic - No automotive experience required — training provided - Ideal for candidates with customer service, retail, hospitality, call center, or sales support backgrounds - Full-time, 5-day work week - One weekend day required - One weekday evening shift (12 PM – 8 PM) - One weekday off Important Skills: Customer service, Communication skills Nice-to-Have Skills: Sales support, Call center experience, Organizational skills Benefits: Medical, Dental, 401(k), PTO, Employee discounts, Disability coverage, Life insurance, Training & advancement opportunities