Member Service Representative - Hybrid

Summary: Tential is one of the largest Credit Unions seeking individuals to join their team as Member Service Representatives. This role involves assisting members with account inquiries and providing information about products and services in a call center environment. Responsibilities: - Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center - Connect members with applications and products to meet their financial needs - Educate current and prospective members about our clients’ products and services - Perform account transactions and adjustments as needed for members - Provide information regarding our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience - Contribute to a positive work environment through a strong sense of professionalism and teamwork Required Qualifications: - Candidates must be located locally to train on site and work in a hybrid model after training - Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center - Connect members with applications and products to meet their financial needs - Educate current and prospective members about our clients' products and services - Perform account transactions and adjustments as needed for members - Provide information regarding our clients' products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience - Contribute to a positive work environment through a strong sense of professionalism and teamwork - You have a passion for customer service and are happy to be on the phone - You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks - You have great listening & communication skills through both phone and email - You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility - You take a sense of pride in and accountability for your work - You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit and enthusiasm Required Skills: Customer service, Communication skills Important Skills: Detail-oriented, Teamwork Nice-to-Have Skills: Empathy, Accountability, Active listening, Integrity, Reliability Benefits: Paid Training, Incredible company culture with great growth opportunities, Forbes America's Best Employers, Newsweek Top 100 Most Loved Workplaces, Fortune Best Workplaces for Women, Fortune 100 Best Companies to Work For, Computerworld Best Places to Work in IT