BMV Intermittent Customer Service Representative

Summary: The State of Indiana is one of the largest employers in the state, providing a fulfilling career with opportunities across various agencies. The BMV Intermittent Customer Service Representative will serve as the frontline contact for customer service, assisting Hoosiers with a broad scope of BMV needs while ensuring timely and accurate service. Responsibilities: - Use your job knowledge to conduct customer transactions - Answer customer questions and provide guidance - Assist with the daily opening and closing of the branch - Check transactions to ensure accuracy, timeliness, and proper accounting - Work with leadership to resolve escalated customer concerns and system problems - File applications as completed throughout the day Required Qualifications: - High school diploma or equivalent - Customer service experience - Top-notch communication skills - A high level of critical thinking and the ability to troubleshoot - Ability to process cash and card transactions - Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities - Able to perform essential functions with or without reasonable accommodation Required Skills: Customer service experience, Communication skills Important Skills: Troubleshooting, Cash handling, Critical thinking