Pet Parent Experience Associate

Summary: Sploot Veterinary Care is redefining urgent and primary care for pets, and they’re seeking a full-time Pet Parent Experience Associate to join their team. This role focuses on delivering exceptional client experiences and supporting high-quality patient care in a collaborative environment. Responsibilities: - Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out - Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency - Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care - Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment - Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit - This is an onsite position requiring coverage across multiple clinic locations - Weekend shifts are included as part of the regular schedule Required Qualifications: - Veterinary or Animal Care Experience: Prior experience in a veterinary clinic or animal care setting - Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences Required Skills: Veterinary Experience, Customer Service Important Skills: Schedule Management, Team Collaboration Nice-to-Have Skills: Problem-Solving, Clear Communication Benefits: 401(k) Retirement Plan: Company match to support your long-term financial goals, Comprehensive Healthcare: Medical, dental, and vision coverage with a generous employer contribution, plus HSA options, Paid Time Off: Two weeks of PTO to start, with additional time accrued based on tenure, Paid Parental Leave: Up to 12 weeks of paid leave for eligible team members, Pet Care Benefits: Generous discounts and perks for your own pets, Team Perks: On-shift meals and snacks, team events, and Sploot-branded apparel