Bilingual Retail Customer Service Specialist (Spanish)

Summary: Sherwin-Williams is a company that inspires and improves the world by coloring and protecting what matters. They are seeking a Bilingual Retail Customer Service Specialist who will work closely with customers to determine their needs, answer questions about products, and ensure maximum client satisfaction. Responsibilities: - Ensure high levels of customer satisfaction through excellent sales service - Assist customers in person and over the phone by determining needs and presenting appropriate products and services - Build productive trust relationships with wholesale and retail customers - Process sales transactions accurately and consistent with policies and procedures - Follow and achieve sales goals on a monthly, quarterly, and yearly basis - Maintain precise work order files and formulas - Pull appropriate products from the sales floor or warehouse - Tint and mix products, as needed, to customer specifications - Stock shelves and set up displays - Clean store equipment - Load/unload delivery trucks - Assist in making deliveries, as needed - Maintain in-stock and presentable condition assigned areas - Remain knowledgeable on products offered and discuss available options - Comply with inventory control procedures - Suggest ways to improve sales Required Qualifications: - Must be at least eighteen (18) years of age - Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future - Must be able to read, write, comprehend, and communicate in English - Must be able to read, write, comprehend, and communicate in Spanish - Must have a valid, unrestricted Driver's License - Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion - Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation - If internal to Sherwin-Williams, you must have received at least a 'meets expectations' (3) rating on your most recent performance appraisal - If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: - Have at least a High School diploma or GED - Have at least one (1) year of experience working in a delivery, retail, or customer service position - Have previous work experience selling paint and paint-related products - Have previous work experience operating tinting and mixing equipment Required Skills: Customer Service, Bilingual Spanish, Bilingual English Important Skills: Retail Experience, Sales Skills Nice-to-Have Skills: Tinting, Mixing Equipment Benefits: A wide range of world-class benefits designed for you, From retirement to health care, from total well-being to your daily commute