Client Success Manager

Summary: Roya.com is a fast-growing SaaS technology company revolutionizing digital marketing for the medical industry. They are seeking a Client Success Manager to help shape the success of their new product, Canvas® Score, by communicating with clients, improving customer experience, and collaborating with internal teams. Responsibilities: - Leading onboarding calls to guide new customers through setup and ensure a smooth launch - Providing customer support and serving as the first point of contact for product questions - Conducting product testing to ensure quality, usability, and performance - Gathering customer and internal feedback to recommend enhancements to the product team - Collaborating with internal teams (marketing, sales, development, support) - Overseeing Sales support for Canvas® Score this includes but not limited to, creating content for collateral, case studies, video content, FAQ documentation, etc - Maintaining and building out the Canvas® Score support center / online knowledgebase Required Qualifications: - Bachelor's degree (in communications, marketing, information technology or a related field) or one to two years related experience and/or training; or equivalent combination of education and experience - Excellent communication skills. Able to discuss campaign ideas with internal and external clients - Strong organization skills and attention to detail - Strong time-management and decision-making skills Preferred Qualifications: - Familiarity with SaaS platforms, affiliate marketing, or client onboarding - Experience with tools such as Google Analytics, CRM systems, or project management platforms Required Skills: Client onboarding, SaaS platforms Important Skills: Google Analytics, CRM systems Nice-to-Have Skills: organization, Affiliate marketing, communication, Time-management, Decision-making, Project management Benefits: Matching 401k, Health, Vision, Dental, Life Insurance, Company Outings, Frequent lunch, Snacks, Soda, Hybrid work schedule