Customer Service Specialist-Seasonal

Summary: Rollins, Inc. is a global residential and business service provider specializing in pest management services. The Customer Service Specialist-Seasonal role involves answering customer calls, scheduling service visits, and ensuring customer satisfaction while maintaining accurate records. Responsibilities: - Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments - Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you! - Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate - Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs - Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results - Reschedule unserviced accounts within 24 hours - Participate in quality assurance processes, programs, and initiatives - Safeguards customer’s privacy and other proprietary information Required Qualifications: - High School Diploma or equivalent required - Ability to pass a drug screen and background check is required - Excellent interpersonal and communication skills - Basic computer skills in various software and web-based applications - Proficient in Microsoft Office - Strong attention to detail and follow through - Demonstrated ability to prioritize tasks and manage time efficiently Preferred Qualifications: - Previous experience in Customer Service or Sales preferred Required Skills: Customer Service, Communication Skills Important Skills: Microsoft Office, Basic Computer Skills Nice-to-Have Skills: Attention to Detail, Time Management Benefits: Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, 401(k) plan with company match, employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, tuition reimbursement, dependent scholarship awards, Industry leading, quality, comprehensive training program