Receptionist

Summary: NovumHealth is a healthcare organization focused on providing mental health and substance abuse services. They are seeking a Receptionist to provide exceptional customer service and administrative support at the front desk, ensuring a positive and welcoming atmosphere for visitors and clients. Responsibilities: - Greet and welcome visitors, clients, and staff with friendly and professional demeanor - Answer phone calls, direct inquiries, and provide accurate information or route calls to the appropriate individuals - Manage the reception area, ensuring it is clean, organized, and wellmaintained - Schedule appointments and maintain calendars for meetings, conferences, and other events - Coordinate and schedule meeting rooms, ensuring they are properly set up and equipped - Receive and sort mail and deliveries, distributing them to the appropriate recipients - Assist with administrative tasks, such as filing, photocopying, and data entry - Maintain accurate records and databases of visitor logs, staff attendance, and other relevant information - Respond to inquiries or requests for information in a timely and professional manner - Collaborate with other administrative staff to ensure a coordinated and efficient workflow - Additional Duties as assigned Required Qualifications: - Excellent communication and interpersonal skills to interact effectively with visitors, clients, and staff - Strong organizational skills to manage multiple tasks and prioritize responsibilities - Professional and courteous demeanor, with the ability to handle difficult or stressful situations calmly and tactfully - Proficiency in operating telephone systems, computer applications, and office equipment - Attention to detail to ensure accurate handling of messages, appointments, and records - Ability to maintain confidentiality and handle sensitive information with discretion - Strong problem-solving skills to address issues or inquiries promptly and effectively - Flexibility and adaptability to handle unexpected situations or changes in responsibilities - Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals - Positive attitude, reliability, and a commitment to providing exceptional customer service - High School Diploma or Equivalent - Must pass drug screening and background check in order to start employment with Novum Health Preferred Qualifications: - At least 1 year of customer service or administrative role is preferred but not required - Previous experience in a customer service position - Previous medical office experience - Bilingual (Spanish) Required Skills: Customer service, Communication skills, Organizational skills Important Skills: Bilingual (Spanish) Nice-to-Have Skills: Professional demeanor, Problem-solving skills, Attention to detail, Flexibility, adaptability, Team collaboration Benefits: Generous vacation policy, paid holidays, and paid sick time, Medical Insurance, Dental Insurance, and Vision Insurance (Employeepaid), Optional supplemental Insurance Coverage, Company paid access to Employee Assistance Programs (EAP), 401k Retirement Savings Plan, Free Financial coaching and access to Credit Lines and Personal Loans through FinFit, Preferred Auto, Home and Renter’s insurance through Allstate, Employee Discounts through Corestream