Customer Service Specialist

Summary: Nebraska Furniture Mart (NFM) is a well-established company known for its friendly work environment and commitment to customer service. They are seeking a Customer Service Specialist to assist customers with pre and post-delivery inquiries, ensuring timely and effective problem resolution while building strong customer relationships. Responsibilities: - Provide world-class customer service - Resolve situations for customers in a prompt, accurate, and friendly manner - Create positive experiences and build relationships to enhance customer loyalty - Follow up with customer concerns, issues, needs in a timely manner - Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action - Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations - Research and review customer accounts - Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters - Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner - Expect to be a kind, helpful, and courteous Team Player - Responsible for maintaining a clean and organized workstation - Complete training and be eager to continue to learn new things Required Qualifications: - 1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction - Ability to enter data quickly and accurately - Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.) - Ability to work nights, weekends and/or early morning hours based on business needs - Pre-employment screening includes criminal background check Preferred Qualifications: - High School Diploma or GED preferred - OM & KC ONLY: 6 months of cash handling experience preferred - English/Spanish bilingual speakers preferred - Knowledge of Microsoft Office Applications Required Skills: Customer service experience, Data entry skills Important Skills: Cash handling experience, Microsoft Office proficiency, Bilingual (English/Spanish) Benefits: Same day pay - access to your earned pay on-demand, when you need it the most, Competitive pay - generous annual increases up to 7%, Inclusive culture – Because everyone who works or shops at NFM should feel right at home, Health, dental, vision, life Insurance, short and long term disability, Paid holidays (upon hire) and paid time off (after 90 days), Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months), Virtual and in-person career development opportunities at all levels, Paid community volunteer opportunities, Tuition Reimbursement, You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option