Relationship Banking Associate

Summary: NBT Bank is a financial institution focused on empowering people to grow and innovate. The Relationship Banking Associate will deliver high-quality customer service, process transactions, and identify sales opportunities to meet customer needs. Responsibilities: - Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures - Performs various administrative duties as assigned including maintaining records, preparing a variety of forms & reports and daily vault balancing - Engages in referral and relationship management in accordance with established objectives and goals - Provides support for new deposit account opening as required - Will adhere to security measures and controls to minimize any potential losses to the company - Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer - Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary - Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads - Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness - Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner - Participates in community events that support efforts with the Community Reinvestment Act CRA - Performs other duties as assigned and required Required Qualifications: - High School Diploma or Equivalent - Minimum one year experience in related banking positions or equivalent sales/customer service experience - Excellent listening & communication skills - Ability to approach, identify and have conversations with customers and identify needs and opportunities - Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills - Ability to function in a fast paced, ever-changing environment - Ability to work well with people as a team - Proficient computer skills - Communicate effectively with internal and/or external customers - Stationary 50% of time - Move about within or between locations - Bend, Twist, Crouch, Squat - Move Objects to Maximum 20 lbs Required Skills: Customer service, Sales experience Important Skills: Proficient computer skills, Communication skills, Organizational skills Nice-to-Have Skills: Problem solving, Teamwork, Interpersonal skills Benefits: Generous Paid Time Off: At least 22 days annually, prorated in the year of hire., Parental Leave: Six weeks of paid leave at 100% of your salary., Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants., Dental and Vision Coverage: Ensuring your overall health and well-being., Flexible Spending Accounts: For healthcare and dependent care expenses., Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage., Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage., Voluntary Benefits: Including hospital, accident, and critical illness coverage., Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future., Adoption Assistance: Supporting your growing family., Tuition Reimbursement: Invest in your education and career growth., Employee Assistance Program (EAP): Access to support and resources., Pet Insurance: For all your furry friends., Financial and Banking Services: Various banking services benefits and financial planning assistance., Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants., Dental and Vision Coverage: Ensuring your overall health and well-being., Voluntary Benefits: Including hospital, accident, and critical illness coverage., Generous Parental Leave: Six weeks of paid leave at 100% of your salary., Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future., Paid Sick and Safe Leave: For your health and safety., Employee Assistance Program (EAP): Access to support and resources., Financial and Banking Services: Various banking services benefits and financial planning assistance.