Professional Field Service Technician

Summary: Miele USA is a company that provides professional products and services. They are seeking a Professional Field Service Technician to support installation, maintenance, and customer service for their products, while also mentoring other technicians and promoting teamwork. Responsibilities: - Support and provide installation and validation support of Professional products - Provide in-servicing on the proper use and care of all Professional product - Provide and support of preventative maintenance tasks on all Professional products - Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets - Complete all warranty & service call, validation and installation documentation in an accurate and timely manner - Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required - Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures - Mentor other Field Service Representatives in the proper repair of Professional products - Assist in display and trade show set up and support, as assigned - Assist Technical Support with telephone support, as needed - Contribute to the continuous improvement of technical documentation and technical resources - Promote teamwork and a positive work environment with all employees - Adherence to Miele Service Excellence Policy Required Qualifications: - Up to 75% overnight travel possible - A valid driver's license - High school diploma or general education degree (GED) - Strong understanding of basic plumbing and electromechanical skills recommended - Good computer skills with knowledge of Microsoft Office - Ability to apply concepts of basic math - Ability to read, write and comprehend instructions, correspondence, and memos in English - Ability to multi-task - Ability to work professionally with colleagues and be a team player - Must be a self-motivated, customer-oriented person with excellent communication skills - Ability to sit, walk and crawl occasionally - Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently - Ability to use hands repetitively and power/simple grasp constantly - Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly - Physical ability to lift, pull and push products up to 100 pounds frequently - Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally - Ability to carry items up to 6 feet occasionally - Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts. The noise level in the work environment is usually moderate - May occasionally walk on slippery or uneven surfaces - May have exposure to dust, gas, fumes or chemicals - On occasion, may use special visual or auditory protective equipment - Will occasionally climb stairs and work off elevated surfaces - Frequently work with bio-hazards Required Skills: Electromechanical skills, Basic plumbing skills Important Skills: Microsoft Office Nice-to-Have Skills: Communication skills, Team player, Self-motivated Benefits: Comprehensive health, dental and vision insurance, Wellness discounts on medical premiums, 100% covered life and long-term disability insurance, 401k with company match, PTO + holidays, Discounted gym membership, Generous Employee Purchase Program, Wellness and volunteer programs