Urgent Care Administrative Assistant

Summary: MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. The Urgent Care Administrative Assistant is responsible for managing front desk operations at a community behavioral health clinic, including client registration, billing procedures, and collaboration with the Clinic Director. Responsibilities: - Coordinate client intake and referrals by registering individuals in the EHR, verifying insurance eligibility, and scheduling initial appointments in collaboration with the clinical team - Greet and check in clients, families, and community partners, providing a professional and welcoming front-office experience - Maintain accurate, timely, and compliant records in the EHR, including scanning and uploading documentation - Verify insurance eligibility and prepare, enter, and submit billing information in coordination with leadership and the Fiscal Department - Send appointment reminders and support efficient clinic scheduling and operations - Coordinate meetings, record minutes, and serve as a liaison between internal departments, vendors, and external partners - Provide administrative support to supervisors and staff, including data management, report preparation, and general office coordination - Participate in licensing and accreditation processes while upholding the agency’s mission, values, and regulatory standards; perform other duties as assigned Required Qualifications: - Customer service experience - Strong skills in front desk management - Insurance eligibility verification - EHR utilization - Computer proficiency Preferred Qualifications: - Bilingual capabilities Required Skills: EHR utilization, insurance eligibility verification, front desk management Important Skills: customer service experience Nice-to-Have Skills: bilingual capabilities, computer proficiency Benefits: Health Care Plan (Medical, Dental & Vision), Retirement Plan (403B, IRA), Paid Time Off (Vacation, Sick & Public Holidays), Family Leave (Maternity, Paternity), Long Term Disability