Customer Service Specialist - Longwood

Summary: Massey Services, Inc. is one of the nation’s largest and most respected service companies, providing quality service for over three decades. They are seeking a Customer Service Specialist to handle incoming and outgoing customer calls, resolve inquiries, and manage service scheduling while ensuring customer satisfaction. Responsibilities: - Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services - There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments - Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc Required Qualifications: - High School Diploma or GED at a minimum - Previous experience with customer service on the phone - Strong problem solving skills - Excellent computer, typing, and 10-key skills - Time management talent and a sense of urgency - Background checks will be completed on all candidates considered for hire Required Skills: Customer service experience, Problem solving skills Important Skills: Computer skills, Typing skills, Time management Benefits: Medical & Dental, 401(k) retirement plan, Paid vacations, Sick days, Holidays, Tuition reimbursement, Direct deposit, Short & long term disability, And much more