Express Car Wash Team Member

Summary: Loop Neighborhood Market is an industry leader in the convenience store sector, seeking passionate individuals to enhance customer experiences. The Express Car Wash Team Member is responsible for providing exceptional service, upselling wash packages, maintaining cleanliness, and ensuring the smooth operation of the car wash equipment. Responsibilities: - Provide outstanding customer service by greeting customers, assisting with wash package selections, and addressing inquiries in a friendly and professional manner - Upsell additional services and products, such as upgraded wash packages or car care items, to enhance customer experience and drive sales - Maintain cleanliness and organization of the car wash tunnel and outside areas, ensuring all equipment, customer areas, and restrooms are tidy and operational - Monitor the operation of the automatic car wash system, performing basic troubleshooting and identifying potential malfunctions or issues - Perform routine maintenance on car wash equipment, such as checking fluid levels and cleaning components, to ensure optimal performance and efficiency - Resolve customer concerns or issues in a timely manner, escalating more complex problems to management when necessary - Adhere to safety protocols and company policies to ensure a safe environment for both customers and team members - Additional duties as required by the Team Leader to support store operations Required Qualifications: - Must be able to work a flexible schedule as needed - Communicate verbally and in writing with various management on car wash operations in a quick timeline, especially if there are any changes or items that may adversely affect the store's operations - Ability to read, understand, and write in the English language - Perform basic math including proper calculation of change, etc - Ability to be on time and fulfill all scheduled shifts as required by the company's attendance policies - Can lift up to 50 pounds - Ability to climb ladders as needed - Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines - Tolerate exposure to gasoline fumes and cleaning products - Ability to work in various environments, including in harsh weather conditions - Uniforms will be provided and always worn while on the clock - Must be 18+ years old to work Required Skills: Customer service, Basic math Important Skills: Car wash operations, Communication skills Nice-to-Have Skills: Proactive, Safety protocols, Teamwork, Detail-oriented Benefits: Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel, Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel, Employees that are with us for 5+ years = 0.40 cents off a gallon of fuel