Intern, AMI

Summary: The Lansing Board of Water & Light (BWL) is seeking an Advanced Metering Infrastructure (AMI) Operations Intern in the Customer Operations Department. The AMI Intern will support continuous improvement project work and day-to-day operations, learning from a mentor in the AMI Department. Responsibilities: - Utilize PC to enter, retrieve and update customer information on BWL's Customer Information System, e.g., new service requests, account adjustments, deposits, billing account itemizations, etc - Utilize system data to maintain project work schedules, monitor completed jobs and assist with management of work assigned to field service - Run reports for monthly dashboard reports and ensure accuracy of data - Monitor material orders - follow up and confirm lead times - Assist with AMI network troubleshooting to include site visits and updating records - Assist with workspaces and files - Document processes and create procedures, manuals, and training modules for associated tasks - Maintain and purge data items per BWL's data retention policies - Assist with project-related items - Required to follow BWL Safety Manual and wear personal protective equipment for all field work - Attends training and safety awareness and/or skills improvement as required by the BWL or government agency such as MIOSHA - Expected to comply with all BWL policies and work rules - Predictable and reliable attendance - Other duties as assigned by supervisor Required Qualifications: - Currently enrolled in an accredited educational institution with a focus on Computer, Data Science, Business, or a related field with junior or senior status during the summer of 2026 - Minimum GPA of 3.0 - Must be enrolled full time in an accredited school for fall 2026 term - Must successfully complete a background check, a substance screening and a physical (if applicable) Required Skills: Customer Information System, Data Analysis Important Skills: Project Management, Technical Documentation Nice-to-Have Skills: Communication Skills Benefits: Competitive wages, employee development, and opportunity for professional growth., Robust time off benefits including vacation, free choice, sick leave, parental leave and 11 paid holidays., Comprehensive benefits package offered including medical, prescription, dental, life insurance, long-term disability, employee assistance program., Voluntary benefits including vision, supplemental and dependent life insurance, flexible spending, AFLAC options, LifeLock anti-theft, long term care, tuition reimbursement, and BWL's Home Purchase Plan – Forgivable $5,000 loan for purchase of a home in Lansing., Retirement programs including 401(a) Defined Contribution Plan (DC) (100% company paid up to 9.5 % of base salary for BU positions and up to 13% of base salary for NBU positions), 457 Deferred Compensation matches up to $2,500 per year., Post retirement benefits offered at the respective level of coverage, co-pays and health care premium, at the same level as active employees., Two fitness centers located on site open 24/7, work life balance program, employee assistance program, free parking and much more!