Frozen Clerk (Day Hours)

Summary: Hy-Vee, Inc. is a grocery store chain committed to providing excellent customer service. The Frozen Clerk role involves assisting customers in the frozen foods department, ensuring merchandise quality, cleanliness, and a pleasant shopping experience. Responsibilities: - Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store - Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store - Makes an effort to learn customers’ names and to address them by name whenever possible - Assists customers by: (examples include) - Escorting them to the products they’re looking for - Securing products that are out of reach - Loading or unloading heavy items - Making note of and passing along customer suggestions or requests - Performing other tasks in every way possible to enhance the shopping experience - Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders - Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment - Rotates and replenishes merchandise and ensures highest quality standards are met - Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc - Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise) - Builds end caps display and fills these areas through the week as necessary - Unloads trucks, checks in product, puts product away, and may review invoices - Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct - Maintains strict adherence to department and company guidelines related to personal hygiene and dress - Adheres to company policies and individual store guidelines - Reports to work when scheduled and on time - Orders product and supplies as necessary - Assists with inventory - Prices products for customers as necessary - Assists in other areas of store as needed - Performs other job related duties and special projects as required Required Qualifications: - Must be 18+ - Provides prompt, efficient and friendly customer service - Rotates and replenishes merchandise - Ensures cleanliness and safety in the department - Checks temperatures of cases for correctness and consistency - Ability to solve practical problems; variety of variables with limited standardization; interpret instructions - Ability to do arithmetic calculations involving fractions, decimals, and percentages - Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction - Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects - Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision - Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions - This position is continually exposed to noise, temperature extremes, and dampness - There is frequent exposure to equipment movement hazards - This is a fast paced work environment with significant pressure Preferred Qualifications: - Six months or less of similar or related work experience preferred Important Skills: Customer service, Arithmetic calculations, Problem solving Nice-to-Have Skills: Professionalism, Teamwork