Retail Loss Prevention Customer Service Associate I

Summary: HomeGoods, part of TJX Companies, is a leading off-price retailer that offers a vibrant team environment focused on growth and collaboration. The Retail Loss Prevention Customer Service Associate I is responsible for supporting a positive customer shopping experience while deterring theft and maintaining strong partnerships with store teams and Loss Prevention. Responsibilities: - Provides timely, courteous and knowledgeable service to customers - Engages customers, providing support and creating a positive shopping environment - Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence - Observes accurate checkout procedures for customers and Associates - Communicates shrink-related concerns to Store Management and Loss Prevention - Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives - Coordinates and completes shrink-related activities in partnership with Store Management - Supports and participates in store shrink reduction goals and programs - Promotes a culture of honesty and integrity; maintains confidentiality - Encourages Associate use of shrink reduction resources - Promotes safety awareness and supports maintenance of a safe environment - Follows through on commitments; accomplishes goals with minimum supervision - Adheres to all labor laws, policies, and procedures - Performs other duties as assigned Required Qualifications: - Excellent communication skills and good judgment - Ability to respond appropriately to changes in direction or unexpected situations - Standout colleague, working effectively with peers and supervisors to accomplish tasks - Able to work a flexible schedule to support business needs - 0-2 years retail or security experience Required Skills: Customer service, Communication skills Important Skills: Retail experience Nice-to-Have Skills: Judgment, Team collaboration Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care & cell phone discounts, Pet & legal insurance, Credit union, Referral bonuses, 401(k) match, Medical/dental/vision, HSA, Health care FSA, Life insurance, Short/long term disability, Paid parental leave, Paid holidays/vacation/sick, Auto/home insurance discounts, Scholarship program, Adoption assistance