Assistant Branch Manager

Summary: Heights Finance Corporation is a leading consumer credit lender with over 50 years of expertise in providing credit solutions. The Assistant Branch Manager will support the Branch Manager in leading the team, delivering exceptional service, and guiding customers in securing financial solutions. Responsibilities: - Foster Branch Growth: Implement marketing strategies, nurture business relationships, and support daily operations to achieve goals - Guide Loan Processes: Assist with new and refinanced loans, ensuring compliance while delivering excellent customer service - Support Delinquency Management: Address delinquent accounts with care, working to find solutions that benefit both the branch and customers - Lead by Example: Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism - Inspire the Team: Provide coaching, training, and ongoing support to help the team reach their full potential - Continue to Evolve: Engage in ongoing training and development, set personal goals, and aim to be a key part of the company’s succession plan Required Qualifications: - Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support - Proven skills in influencing and leading others, with a focus on personal and organizational growth - Commitment to career advancement, with a history of taking on new challenges and continuous learning - Experience in guiding clients or stakeholders through various processes, providing support and advice - Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment - High School diploma or equivalent; associate or bachelor's degree is a plus - 1-2 year(s) in the consumer finance, lending, or banking industries preferred Required Skills: Customer Service, Leadership Important Skills: Team Support, Industry Experience Nice-to-Have Skills: Career Development, Community Impact, Customer Guidance Benefits: Paid Time Off, Medical, Dental, Vision, Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, Monthly Bonus Program