Assistant Department Manager (Tile)

Summary: Floor & Decor is a leading specialty retailer of hard surface flooring and related accessories. They are seeking an Assistant Department Manager to train and develop Product Sales Specialists while ensuring exceptional customer service and a positive shopping experience for customers. Responsibilities: - Act and work in a manner that is consistent with company’s core values - Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures - Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing - Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service - Complete all product specialist certification courses - Demonstrate a thorough understanding of merchandise and installation - Ensure the overall merchandising, pricing and organization of the department - Communicate standard operating procedure direction and changes to all associates in a timely manner - Complete the Industrial Truck (forklift) proficiency testing and certification - Communicate inventory needs to management - Direct and assist the processing of merchandise to the showroom floor - Validate all product placement and pricing within the department - Greet every customer in a helpful and courteous manner - Assist customers with product questions and selections - Process customers at check-out using the point of sale (POS) system - Process customer refunds and exchanges according to established guidelines - Present ‘how-to’ classes to customers - Follow established cash, check and charge card acceptance procedures - Answer the telephone according to accepted guidelines - Stock and tag merchandise displays as required - Create price tags and merchandise signs Required Qualifications: - High School Diploma or GED - 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company - Excellent communication skills (verbal & written) - Ability to multi-task and work in a fast-paced environment Required Skills: Customer service experience, Communication skills Important Skills: Multi-tasking, Product knowledge Nice-to-Have Skills: Point of Sale (POS) system, Forklift certification, Team leadership Benefits: Bonus opportunities & career advancement opportunities at every level, Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program, Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria), Work-life Balance, Including, Paid vacation and sick time for eligible associates, Paid holidays plus a personal holiday, Paid Volunteer Time Off that starts on Day 1