Clinical Associate I

Summary: Ellison Medical Institute is a medical research and development center focused on enhancing health and transforming cancer care. They are seeking a Clinical Associate I to manage front-office operations, ensuring a seamless patient experience through appointment scheduling, communication management, and medical record maintenance. Responsibilities: - Serve as the first point of contact from registration through discharge, ensuring a welcoming, professional, and seamless patient experience. Accurately collect, verify, and update demographic, insurance, benefits, and care team information to support proper registration, billing integrity, and continuity of care. Facilitate efficient check-in and check-out processes - Coordinate and schedule patient appointments, including follow-up and infusion visits. Confirm upcoming appointments, maintain schedule accuracy, and support clinic flow to ensure timely access to care - Manage incoming calls via multi-line phone system, triage inquiries appropriately, route calls to clinical or administrative staff, and document messages accurately to ensure timely resolution and follow-up - Maintain accurate and complete patient records within the Electronic Health Record (EHR) system. Obtain, upload, and organize clinical documentation to support care coordination - Process incoming faxes and electronic correspondence, ensuring timely review, accurate documentation, and appropriate distribution to care team members - Provide administrative support to ensure efficient front-office operations and overall clinic workflow. Assist providers with internal and external meeting scheduling and preparation of related materials as needed Required Qualifications: - High School Diploma / GED required - A minimum of 6 months to 1 year of work experience is required - Strong verbal and written communication skills - Excellent organizational skills and attention to detail for accurate maintenance of patient records and communications - Proficiency in electronic health records (EHR) systems and office software, including Microsoft Office Suite, Outlook, and Adobe Acrobat - Critical thinking and problem-solving skills - Knowledge of and adherence to privacy regulations, including HIPAA - Ability to maintain discretion and confidentiality - Effective time management to handle multiple tasks and prioritize responsibilities - Attention to compliance and regulatory requirements - Patience and empathy in addressing patient inquiries and concerns - Team collaboration and adaptability Preferred Qualifications: - Associate's Degree preferred - Experience in a healthcare or customer service setting is preferred Required Skills: Electronic Health Records (EHR), Patient Scheduling Important Skills: Microsoft Office Suite, Communication Skills Nice-to-Have Skills: Empathy, Discretion, Attention to Detail, Critical Thinking, Team Collaboration, Time Management Benefits: Bonus eligibility, Comprehensive benefits package