Service Technician

Summary: Dream Live Prosper Communities is a company dedicated to building thriving communities for working families. As a Service Technician, you will be responsible for maintaining affordable rental communities, addressing resident requests, and performing various maintenance tasks to ensure high-quality living conditions. Responsibilities: - Provide exceptional service to residents, exceeding expectations - Address resident maintenance and service requests promptly - Identify and resolve hazardous property conditions - Prepare vacant apartments for move-in within 5 days, including repairs and replacements - Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs - Maintain grounds and ensure cleanliness - Respond to emergency calls when on-call - Implement cost-saving initiatives and manage budgets effectively - Respond to resident requests within 24 hours - Manage the service team's hours, focus, and on-call schedule - Provide mentorship and coaching to team members - Maintain a well-stocked maintenance shop without unnecessary spending - Streamline purchasing processes for cost-effective acquisitions - Perform technician and groundskeeper duties as needed - Efficiently schedule vacancies for 5-day turns - Assign service requests for a 24-hour turnaround - Manage security deposit dispositions and attend meetings as required Required Qualifications: - HVAC certification preferred - Skilled in electrical, plumbing, appliance, painting, plaster/drywall, and lock repairs - Able to complete apartment turns within five (5) days - Experience with turnovers in both new and older buildings - Must provide own basic tools - Strong problem-solving and decision-making abilities - Clear, professional communication with residents, vendors, and teammates - Valid driver's license, clean driving record, and reliable transportation for daily assignments and on-call rotation - Able to lift and carry up to 50 lbs independently - Capable of climbing ladders and accessing roofs, crawl spaces, and attics as needed - Able to stand, walk, bend, kneel, and crouch for extended periods - Comfortable working indoors and outdoors in varying weather conditions - Must be available for after-hours emergencies and on-call rotation - Consistent, dependable attendance required Preferred Qualifications: - Familiar with property management operations and basic budgeting principles Required Skills: HVAC certification, electrical repairs, plumbing repairs, appliance repairs Important Skills: property management operations, basic budgeting principles Nice-to-Have Skills: professional communication, dependable attendance, team mentorship, problem-solving abilities Benefits: PTO, Health/dental/vision/life insurance, 401(k) matching, Learning/educational incentives, Volunteer Time Off, Well-being programs, Company events, Self-improvement/productivity tools, The incredible feeling of making a difference