Loan Services - Collateral Management Intern, Full-Time, Hybrid Marlborough MA

Summary: Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking a Collateral Management Intern to assist with collateral documentation, support various collateral management tasks, and gain exposure to the financial services industry. Responsibilities: - Learn how DCU processes and manages collateral documentation, including titles and Collateral Protection Insurance (CPI) activities - Assist with tasks associated with the Title Tracking Program and Collateral Protection Program, gaining familiarity with the systems and checkpoints used to manage collateral - Support the review and organization of collateral‑related mail, digital documents, and member or dealer submissions - Help process service requests such as state changes, name changes, duplicate titles, title copies, and CPI total loss inquiries - Assist in preparing documentation packages - Review and assist with collateral‑related reports, such as missing titles, import errors, unrecognized items, discrepant data, and CPI reports (billing, premiums, refunds, class reports, and payment changes) - Observe and support lien placement fee audits and lease buyout title documentation - Gain exposure to cross‑department communication by supporting phone coverage and assisting internal partners with basic collateral inquiries Required Qualifications: - Ability to commit to one of the full internship program periods: May 18 through August 14 or June 1 through August 21 - High school diploma or equivalent - Currently enrolled in an undergraduate or graduate program in Business, Finance, Economics, Accounting, or a related field Important Skills: Business, Finance, Economics, Accounting Nice-to-Have Skills: Networking, Teamwork, Collaboration