Customer Service Representative - North Phoenix

Summary: Consumer Cellular is a wireless provider focused on serving Americans aged 50 and older, known for their exceptional customer service. The Customer Service Representative will be responsible for providing outstanding support to customers, handling inquiries, and ensuring a positive experience during phone interactions. Responsibilities: - Customer Advocate - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30 calls from our customers across the country. This is the perfect opportunity for you to build connections, build trust and create a differentiated experience - Difference Maker -You will be the difference maker when it comes to how you explain cellular phones, billing, or general questions that our customers have. What some understand about phones, others might not so it is about taking the time to explain technology in a way that resonates with non-technology users - Mission Focused – we are wildly passionate about taking great care of our customers and this means that our employees are present, ready, and best prepared to take great care of customers. We all know how it feels to sit on hold, the music is the worst, we do not want to be that Company. Being on time for all shifts is how we can take great care of customers - Team Player – We win, we celebrate, we laugh, we cry, we appreciate and respect each other as professionals, teammates, and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents Required Qualifications: - High school diploma or equivalency is required - At least 1 year of customer service experience - Basic computer skills (general typing, data entry and basic computer operation) - Come prepared with an attitude focused on learning, creating great experiences and receiving feedback in a positive way Required Skills: Customer service experience Important Skills: Basic computer skills Nice-to-Have Skills: Right attitude, Mission focused, Team player Benefits: Consumer Cellular subsidizes medical benefits at 93% of the premiums, Offers competitive pay and earning opportunities, Discounted cell service options, We offer a 6% match on 401k, Tuition assistance, Training and development for future career growth