Digital Services Intern Summer 2026

Summary: Commonwealth of Massachusetts is seeking a Digital Services Intern to assist MassDOT in advancing digital accessibility and equity. The intern will help implement strategies for ensuring digital content meets accessibility standards and track metrics to measure progress. Responsibilities: - Manage content for the organization’s web presence (requires working with content management software) - Copyedit and proofread web content to ensure the use of Plain Language - Remediate documents for accessibility compliance - Assist with updating dashboards used to track and report digital accessibility and equity metrics for MassDOT - Assist in the testing of digital assets for accessibility compliance - Advise internal teams on implementing accessibility into their processes and addressing accessibility issues identified in manual and automated accessibility testing Preferred Qualifications: - Exceptional communication (written and oral) and organizational skills - Experience with content management systems and SharePoint - Knowledge and understanding of state and national accessibility laws and standards for digital resources including the Web Content Accessibility Guidelines (WCAG), Title II of the ADA, and Plain Language - Practical experience building and managing data dashboards, familiarity dashboard software programs - Ability to use various testing software including WAVE toolbar, ARC Toolkit, Accessibility Insights for Web, WebAIM Contrast Checker, and others - Experience testing with assistive technologies like JAWS, Dragon Naturally Speaking and ZoomText Required Skills: Digital accessibility standards, Content management systems, Data dashboard management Important Skills: Testing software proficiency Nice-to-Have Skills: Exceptional communication skills, Organizational skills Internship Start Date: Start in 2026 Summer