Assistant Branch Manager

Summary: Commerce Bank is committed to helping people find financial safety and success while fostering a supportive community culture. The Assistant Branch Manager will supervise daily operations, support the Branch Manager, and lead a team to ensure excellent customer service and branch profitability. Responsibilities: - Support management of day-to-day branch activities including operations, administration and providing directions to branch staff - Model expected sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactions - Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs - Manage a team of personal bankers; Observe and coach personal bankers through a structured coaching process to improve customer experience, responsible for coaching of direct reports and supporting coaching activities for non-direct reports - Meet individual sales goals and assigned business development responsibilities - Help monitor sales efforts, meet individual goals, and contribute to strategies that drive branch goals and analyze results, develop and implement performance improvement efforts with coaching model to ensure that expectations and goals are met - Ensure adherence to policies, procedures, and security standards. Support branch results - Support branch leaders in coaching staff to deliver customer experience model, resolve customer issues promptly, and maintain service excellence - Ensure compliance with established policies and procedures related to Bank operations, security, talent management; reinforcing existing protocol and escalating to branch leadership when needed - Support required training completion by accurately scheduling training sessions into weekly schedules and providing customer-facing coverage when trainings are taking place; Mentor new team members and actively engage in their learning journey - Build weekly schedules in alignment with staffing model - Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs - Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required - Communicate decisions, priorities and relevant information to team members effectively - Support budget management, planning and expenditure - Perform other duties as assigned Required Qualifications: - High School diploma required - 1+ years leadership/supervisory experience required - 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required - Strong knowledge of retail banking, including knowledge of best practices - Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems - Ability to drive results and balance management of organizational risk and meeting goals of the business - Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals - Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values - Intermediate level proficiency with Microsoft Word, Excel and Outlook Preferred Qualifications: - Associate Degree preferred, or an equivalent combination of education and experience required Required Skills: Retail banking knowledge, Customer relationship management, Leadership skills Important Skills: Microsoft Office proficiency, Critical thinking Nice-to-Have Skills: Interpersonal skills, Adaptability Benefits: Employer sponsored health, dental, and vision insurance, 401(k), Life insurance, Paid vacation, Paid personal time, Career development, Education assistance, Voluntary supplemental benefits