Customer Support Associate

Summary: Citizens Energy Group is seeking Customer Support Associates to manage customer inquiries through various channels including chat, phone, and email. The role involves handling service orders, interpreting customer needs, and ensuring timely resolutions to inquiries and complaints. Responsibilities: - Manage account inquiries and requests such as budget enrollments, co-applicants, deposits, Power of Attorney, account updates, summer sewer charges, late payment adjustments, extended due dates - Create work orders for the services needed such as move-in, move-out, bill paid turn-ons, and other service order types - Determine the appropriate payment options for our customers, such as credit card, automatic bank deductions, payment arrangements, assistance, and identifying payment locations - Handle service inquiries such as backflow, service restorations, water availability, meter relocations, and cold weather inquiries - Communicate with other areas such as billing and dispatch to make corrections, etc - Including, but not limited to Operator, clerical/back office work, assist with training, floor walking, mentoring, etc - Perform other duties as assigned Required Qualifications: - Graduation from High School or equivalent - Must be proficient with the operation of a personal computer - Proficiency in Microsoft Office applications - Excellent data entry skills - Excellent written and verbal communication skills - Proven Customer Service experience Preferred Qualifications: - Demonstrated analytical abilities and initiatives - Problem solving skills - Ability to work within a team environment - Ability to effectively communicate with a diverse customer base - Ability to complete work assignments with little direction Required Skills: Customer Service experience, Microsoft Office proficiency Important Skills: Data entry skills, Analytical abilities Nice-to-Have Skills: Verbal communication, Written communication, Problem solving, Teamwork Benefits: 401(k), Identity Theft Protection, Dependent Care Flexible Spending Account, Educational reimbursement benefit ($1,000 per year), Defined Benefit Pension Plan, 401(k) Retirement Plan with company match, Health, Dental & Vision, Health Savings Account (HSA) with company contribution, Wellness Program, Adoption and tuition assistance, Employee Credit Union, PTO and Paid Holidays, Identity Theft Protection