Customer Service Representative

Summary: Circle K is a retail company seeking a Customer Service Representative to provide excellent customer service and maintain store operations. The role involves greeting customers, processing transactions, maintaining store cleanliness, and managing inventory levels. Responsibilities: - Provides prompt excellent customer service in a courteous, friendly and attentive manner - Greets customers as they enter the area and thanks customers as they leave - Gives assistance and offers suggestions or recommendations to the customer - Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold - Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc - Reports to work on time and follows the dress and appearance code - Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties: - Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores - Inspects store facilities and equipment for safety, cleanliness, and proper working order - Notifies Store Manager of any equipment failure or maintenance/supply needs - Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries - Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly - Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows - Controls merchandise, cash shortages, and other selling expenses - Assists in maintaining proper inventory levels and shift audits - Keeps accurate cash, sales and inventory control records and accounts for variances - Notifies the Store Manager of any sales, cash or inventory discrepancy - Follows Company and/or brand guidelines for product breakage or spoilage - Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager - Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring - Keeps an accurate record of all shift and timekeeping paperwork - May take inventory of supplies and equipment - Attends job-related meetings (may be required to work irregular hours) - Provides regular and predicable onsite attendance - Performs other duties as assigned by the Store Manager Required Qualifications: - Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools - Ability to work as scheduled including arriving to work on time - Ability to communicate information and ideas so others will understand - Ability to perform essential duties and physical functions described below - Ability to work in the conditions described below Preferred Qualifications: - High school diploma or GED preferred - Experience in retail sales preferred - Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred Required Skills: Customer service, Cash register operation Important Skills: Retail sales experience, Basic arithmetic Nice-to-Have Skills: Communication skills