Security Associate

Summary: Carvana is a company revolutionizing the car buying experience, and they are seeking a Security Associate to join their Safe and Secure Team. The role involves executing security protocols, ensuring the safety of associates and customers, and managing the movement of vehicles at the Inspection Center. Responsibilities: - Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates - You will be the face of Carvana to our associates, our vendors, and anyone visiting a site - Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue - Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings - documenting any security and/or safety concerns - Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you - Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components - Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed - De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, 'we are all in this together' - Execute the facility Safe and Secure Principles at the entrance/exits. These Principles articulate processes to follow when allowing access and exit from the Carvana Facility/Lot - Utilize our Safe and Secure Application (SAS App) and RFID Technology - Deliver a service first approach in everything you do - Make a difference by exemplifying our Carvana values Required Qualifications: - 1-2 years of experience within a customer service environment - Strong verbal and written communication skills - Proven track record of strong decision-making in a complex environment - Ability to relate well with others and establish strong working relationships - Ability to organize, plan, and execute multiple tasks in a fast-paced work environment - Ability to handle conflict situations in a positive way - Must be able to read, write, speak and understand English - Must be at least 18 years of age - This job position is designated as a safety-sensitive position - Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels - Must be able to carry and transport up to 60 pounds up to 20 feet - Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance - Requires excellent visual acuity and manual dexterity - Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment - Requires frequent driving and computer data entry - Must adhere to regular and predictable attendance - The facility is a 24/7 operation and gates must be manned at all times Preferred Qualifications: - Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology - Previous experience supporting an OSHA program – Safety Team - Experience supporting crisis prevention and/or response plans Required Skills: CCTV, RFID, First Aid Certification, CPR Certification Important Skills: Customer Service, Decision Making Nice-to-Have Skills: Conflict Resolution, Communication Skills, Organizational Skills Benefits: Medical, Dental, and Vision benefits., 401K with company match., A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.., A great wellness program to keep you healthy and happy both physically and mentally., Access to opportunities to expand your skill set and share your knowledge with others across the organization., A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.