Field Service Technician II

Summary: Canon USA is an innovator of technology, solutions, and services, seeking a Field Service Technician II to provide operational, maintenance, and networking support for their products. The role involves diagnosing mechanical, software, and network failures, servicing equipment to Canon standards, and maintaining technical information while ensuring customer satisfaction. Responsibilities: - Diagnose basic mechanical, software, network, and system failures using established procedures - Service and repair designated equipment to Canon standards and specifications - Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics - Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance - Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned - Maintain all technical information and Canon property assigned and provide direction to less experienced technicians - Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested Required Qualifications: - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience - A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class - The ability to travel (valid driver's license and acceptable driving record necessary) - The capability to work in a 24/7 environment, while performing shift work and on-call rotations - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises - Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling) Required Skills: Mechanical troubleshooting, Software diagnostics, Network support Important Skills: Customer service, Field service reporting Nice-to-Have Skills: Team collaboration, Problem-solving Benefits: Employee referral bonus, Employee discounts, “Dress for Your Day” attire program (casual is welcome, based on your job function), Volunteer opportunities to give back to our local community, Swag! A Canon welcome kit and official merch you can’t get anywhere else, Medical, Dental, Vision, 401(k) Savings Plan, Discretionary profit sharing, Discretionary success sharing, Educational assistance, Recognition programs, Vacation, And much more.