Case Review Analyst

Summary: CAI is a global services firm with over 9,000 associates worldwide, and they are seeking a motivated Case Review Analyst. In this role, you will review cases completed by case workers to determine benefit eligibility, document errors, and provide detailed feedback regarding cases. Responsibilities: - Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services - Investigate and document constituent complaints - Identify fraud or abuse in the public assistance programs, and know how to report it appropriately - Review cases completed by case workers determining benefit eligibility - Document errors and provide detailed feedback regarding cases - Provide details regarding training opportunities based on error trends to management - Maintain confidentiality in all situations - Communicate with clients regarding their case as necessary - Provide answers to questions from Case Workers regarding cases at hand - Any further duties assigned by management Required Qualifications: - Minimum of one year case management or processing programs of assistance for State government experience - Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience - Microsoft Office Suite - Data Entry experience - Attention to Detail - Outstanding organizational skills - Good analytical skills - Strong written and verbal communication skills - Well organized with the ability to manage multiple priorities - Solid interpersonal skills, ability to work on a team - Ability to drive work to completion and escalate when necessary - Team oriented individuals that want to make a difference in the community - Transportation to/from office, dependable and on time - Be available to work a minimum of one Saturday a month if necessary Preferred Qualifications: - Strong written and verbal bilingual communication skills - OnBase experience Required Skills: Case management experience, Microsoft Office Suite, Compliance determination Important Skills: Data Entry, Analytical skills Nice-to-Have Skills: Bilingual communication, Interpersonal skills, Organizational skills, Attention to detail Benefits: Medical, dental, and vision insurance, 401k retirement account access, Paid sick leave, Other paid time off as provided by applicable law