Lottery Field Service Technician II

Summary: Brightstar Lottery is a global leader in lottery innovation, delivering secure technology and comprehensive solutions for customers. The Lottery Field Service Technician II is responsible for maintaining and servicing Brightstar equipment at retailer locations, ensuring continuous operation and effective communication with dispatchers. Responsibilities: - Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner - Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle - Maintain equipment to promote continuous operation of Brightstar equipment - Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component - Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch - Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items - Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon - Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc Required Qualifications: - High school degree or GED equivalent required - 1 - 2 years of experience in a customer service related position - 1 -2 years of experience in technical repairs - Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors - Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations - An offer of employment, and continuation of employment with Brightstar, is subject to and contingent upon Brightstar's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to Brightstar's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc Required Skills: Technical repairs, Customer service experience Important Skills: Equipment maintenance Nice-to-Have Skills: Communication skills Benefits: 401(k) Savings Plan with Company contributions, Health, dental, and vision insurance, Life, accident, and disability insurance, Tuition reimbursement, Paid time off, Wellness programs, Identity theft insurance