Reception Desk Representative, Radiology (40hrs)

Summary: Beth Israel Lahey Health is a growing healthcare organization that is seeking a Reception Desk Representative for their Radiology Department. The role involves interacting with patients and healthcare providers, scheduling appointments, and ensuring accurate patient information is maintained. Responsibilities: - Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers - Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in - Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call - Sends out accurate and complete communication e-mails to physicians or to other healthcare providers - Take appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and or/behaviors Required Qualifications: - High School diploma or GED required - 1-3 years related work experience required in a customer service role - Demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations - Attention to detail, strong verbal communication, customer service and keyboarding skills - Medical terminology knowledge - Excellent interpersonal skills and the ability to work both independently and as a part of the team - Basic familiarity with computers - Ability to navigate at a basic level within web-based applications Preferred Qualifications: - Prior experience working in customer service related roles Required Skills: Customer service, Medical terminology Important Skills: Verbal communication, Problem solving Nice-to-Have Skills: Keyboarding skills, Basic computer skills, Interpersonal skills, Attention to detail, Written communication, Teamwork