Front Desk Host - $20/HR

Summary: Andaz Miami Beach is a luxury lifestyle hotel that is now recruiting Front Desk Hosts to join their team. The role involves managing guest registration, ensuring excellent service, and addressing guest inquiries to create memorable experiences. Responsibilities: - Greeting and thanking guests as per Forbes standards - Perform all guest check-in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activate and distribute keys, etc - Posting charges to appropriate guest accounts and collect payment for room charges and other fees - Make and confirm reservations for guests - Answer phones and direct calls to appropriate personnel - Anticipating and addressing guests' needs, and resolving their problems and complaints - Collaborating and communicating with other internal departments to ensure guest satisfaction - Following all established SOPs and using approved Checklists - Up Selling guest rooms and promoting World of Hyatt (WOH) and other hotel services - Complete various additional tasks and assignments as needed Required Qualifications: - A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field - Ability to speak a second Language fluently will be considered an asset - Good working knowledge of Reserve/Opera software - Excellent proficiency with Microsoft Suite applications - Refined verbal and written communication skills - Ability to work a flexible schedule; weekends, holidays, overnight shifts - Physically agile, ability to stand or walk for long periods of time - Excellent time management and organizational skills - Excellent problem-solving skills - Well-groomed, professional appearance Required Skills: Diploma in Hospitality, Reserve/Opera software Important Skills: Microsoft Suite Nice-to-Have Skills: Verbal communication, Written communication, Time management, Problem-solving Benefits: Free room nights, Discounted and Friends & Family Room Rates, Medical, Dental, and Vision Insurance with only a 30-day waiting period!, 401K with company match, Free Parking, Generous Paid Time Off, Paid Family Bonding Time and Adoption Assistance, Tuition Reimbursement, Employee Stock Purchase Plan, Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more