Data Center Technician

Summary: Amazon Web Services (AWS) is seeking a Data Center Technician to join their dynamic team responsible for maintaining global cloud infrastructure. The role involves performing hardware repairs, troubleshooting network issues, and ensuring seamless data center operations while collaborating with various stakeholders. Responsibilities: - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to train and onboard new team members Required Qualifications: - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility - High school or equivalent diploma - 1+ years of computer/server hardware troubleshooting or related IT experience - Ability to work on a flexible schedule including days, nights, and/or weekends - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in a noisy environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) - You will be required to work shift work that will include days/nights/weekends/holidays - You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided Preferred Qualifications: - Experience working in a Data Center environment - An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.) - Understanding of network design, protocols and layer 1/2 troubleshooting - Experience managing work and priorities through a ticketing system Required Skills: Computer/server hardware troubleshooting, Network troubleshooting Important Skills: Data Center experience, Technical certification Nice-to-Have Skills: Work prioritization, Effective communication, Organizational skills, Problem-solving Benefits: EAP, Mental Health Support, Medical Advice Line, 401(k) matching