Data Center Technician

Summary: Amazon Web Services (AWS) is seeking a Data Center Technician to join their dynamic team responsible for maintaining global cloud infrastructure. The role involves performing server installations, troubleshooting hardware and network issues, and ensuring seamless data center operations while collaborating with various stakeholders. Responsibilities: - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to train and onboard new team members Required Qualifications: - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to train and onboard new team members - Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution - Solve problems at their root and step back to understand the broader context - Maintain service level agreements through the implementation of proactive issue detection and reporting - Work shift work that will include days/nights/weekends/holidays - Have a reliable personal vehicle and valid driver's license to travel within the regional work area - High school or equivalent diploma - 1+ years of computer/server hardware troubleshooting or related IT experience - Ability to work on a flexible schedule including days, nights, and/or weekends Preferred Qualifications: - Experience managing work and priorities through a ticketing system - Experience working in a Data Center environment - An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.) - Understanding of network design, protocols and layer 1/2 troubleshooting Required Skills: Hardware troubleshooting, Network troubleshooting, Data Center experience Important Skills: Technical certification Nice-to-Have Skills: Work prioritization, Effective communication, Organizational skills Benefits: EAP, Mental Health Support, Medical Advice Line, 401(k) matching