Customer Service Rep. - Champaign, IL

Summary: AAA The Auto Club Group is a well-established brand providing membership, travel, insurance, and financial services to millions of members. They are seeking a Member Representative to promote products and services, enhance customer satisfaction, and assist in generating revenue through member engagement. Responsibilities: - Provides sales and support services in person and by phone to Members, including greeting, servicing, selling memberships, member benefits awareness - Provides cashiering services - Provides administrative support to travel and/or Insurance departments including some outbound calling - Other duties as assigned Required Qualifications: - High School Diploma or equivalent - Working in a customer focused environment - Providing customer focused service and timely solutions to problems - Microsoft Office applications - Taking personal responsibility in seeking solutions to problems - Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals - Passion and enthusiasm for working with people - Basic mathematical calculations to accurately perform monetary transactions - Communicate effectively (verbal and written) with others in a work environment - Work effectively in a team environment - Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility - Work under pressure in a high volume, fast paced customer service environment Required Skills: Customer service Important Skills: Microsoft Office, Multi-tasking, Basic math Nice-to-Have Skills: Effective communication, Teamwork, Problem-solving Benefits: 401k Match up to 6%, Medical, Dental, Vision, Paid Time Off (PTO) – 12 days for the first year, 10 company paid holidays per year, 3-5 CEO days per year, and 2 Floating Holidays per year, Complimentary AAA Membership, Tuition Reimbursement - $5,000 per year