Customer Success Rep I-Bilingual Spanish/English

Summary: 4over is a company dedicated to building a diverse and inclusive workplace. They are seeking a Customer Success Representative who will deliver exceptional support and solutions, focusing on building strong customer relationships through effective communication and problem-solving. Responsibilities: - Educate and assist customer base on company website, products, and services - Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two - Provide customer feedback to department for new product and resource development - Accurately notate and record each customer interaction to ensure all accounts are updated - Be a knowledgeable point of contact for both new and existing customers - Handle complex requests with patience, professionalism, and empathy - Review and resolve situations in a timely manner by identifying customer concerns - Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge - Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations - Complete and process all required tasks - Regularly perform general housekeeping duties in your work area(s) - Adhere to all safety policies and protocols and maintain a safe working environment - Attend all department/company meetings - Other duties as assigned Required Qualifications: - High School Diploma or equivalent (GED) – required - Previous experience in customer service roles - Demonstrated history of stable employment Preferred Qualifications: - Bilingual in English and Spanish is highly desirable - Experience in printing or wide format production – preferred Required Skills: Bilingual Spanish/English Important Skills: Customer service experience, Technology proficiency, Communication skills Nice-to-Have Skills: accountability, Basic Office 365 knowledge, Time management, Adaptability, flexibility, Collaboration, teamwork, Self-motivation Benefits: Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care, 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000, 401(k) Retirement Plan, 9 Paid Holidays, Accumulating PTO to be used after 90-days of continuous and active full-time service